You can reach us at Our hours are Monday to Friday, 10 am to 6 pm, and we will answer your email as soon as we can.

If your order hasn't been shipped, we will be able to change or cancel your order. Please contact us at as soon as you can. 

We want you to love your Studio Store purchase. If, for some reason, you are not completely satisfied, you may return the item(s) for exchange or credit card refund within thirty days of receipt to the address below.

The Studio Museum in Harlem
ATTN: Studio Store
122 W 146 St. Floor 4
New York, NY 10039

Masks, earrings, and items marked “Final Sale” are not eligible for returns. Unfortunately, we are unable to reimburse shipping charges for returned items unless items were damaged or imperfect upon receipt.

Yes, all customers can choose international shipping at checkout. Please note that prices will vary based on destination. The recipient is responsible for all applicable customs, duties, tariffs, taxes, or Value Added Tax (VAT). We declare actual value of the merchandise for all orders.

All Studio Museum members receive a 15% discount on all products, with the exception of some specialty items.

To use your discount, enter your member discount code in the promo code field during checkout. If you have any issues, please contact Membership at

We accept American Express, Apple Pay, Google Pay, Visa, MasterCard, Discover Card, and Shop Pay.

Our online shop is accessible 24/7. However, our online team has standard work hours of Monday through Friday, 10am to 6pm.

Our physical store location is closed while we construct our brand-new facility on 125th Street.

Gift wrapping is provided to Studio Museum in Harlem members for the end of year holiday season.