FAQs

The Studio Store is committed to shipping all items as soon as possible. However, due to the COVID-19 public health regulations issued by New York State, we may need more time than usual to fulfill your order. Studio Store orders will be shipped on Mondays and Thursdays. We appreciate your understanding.

Our online shop is accessible 24/7. However, our online team has standard work hours of Monday to Friday, 10am to 6pm. Our physical store location is closed while we construct our brand-new facility on 125th Street.

You can reach us at store@studiomuseum.org. Our hours are Monday to Friday, 10am to 6pm, and we will answer your email as soon as we can.

We accept American Express, Apple Pay, Google Pay, Visa, MasterCard, Discover Card, and Shop Pay.

Yes, all customers can choose international shipping at checkout. Please note that prices will vary based on destination. The recipient is responsible for all applicable customs, duties, tariffs, taxes, or Value Added Tax (VAT). We declare actual value of the merchandise for all orders.

We do not provide gift-wrapping services at this time.

All Studio Museum members receive a 15% discount on all products, with the exception of some specialty items. To use your discount, enter your member discount code in the promo code field during checkout. If you have any issues, please contact Membership at membership@studiomuseum.org.

You will receive a shipment confirmation email, which will include the shipping date, carrier, and tracking number.

If your order hasn't been shipped, we will be able to change or cancel your order. Please contact us at store@studiomuseum.org as soon as you can. 

We want you to love your Studio Store purchase. If, for some reason, you are not completely satisfied, you may return the item(s) for exchange or credit card refund within thirty days of receipt to the address below.

The Studio Museum in Harlem
ATTN: Studio Store Returns
310 Lenox Avenue, Floor 3
New York, NY 10027

Masks, earrings, and items marked “Final Sale” are not eligible for returns. Unfortunately, we are unable to reimburse shipping charges for returned items unless items were damaged or imperfect upon receipt.

Studio Store makes every effort to ensure the accuracy of the information presented on our website. Updates may be made to correct or clarify errors as needed. Photographs may have been enlarged or enhanced to show details.

Search