FAQs

The Studio Museum in Harlem is committed to shipping all items as soon as possible. However, due to the COVID-19 public health regulations issued by New York State, we may need more time than usual to fulfill your order. We appreciate your understanding and will contact you if your order will be delayed by more than thirty days.

Our online shop is accessible 24/7. However, our online team has standard work hours of Monday to Friday, 10am to 6pm. Our physical store location is closed while we construct our brand-new facility on 125th Street.

You can reach us at store@studiomuseum.org. Our hours are Monday to Friday, 10am to 6pm, and we will answer your email as soon as we can.

We accept American Express, Apple Pay, Google Pay, Visa, MasterCard, Discover Card, and Shop Pay.

All members enjoy a 15 percent discount on all products, with the exception of some specialty items. To use your discount, simply enter your member ID number in full in the promo code field during checkout. If, for some reason, your code does not work, please contact us at store@studiomuseum.org.

Yes, all customers can choose international shipping at checkout. Please note that prices will vary based on destination.

You will receive a shipment confirmation email, which will include the shipping date, carrier, and tracking number.

If your order hasn't been dispatched, we will be able to change or cancel your order. Please contact us at store@studiomuseum.org as soon as you can. 

We want you to love your Studio Museum purchase. If, for some reason, you are not completely satisfied, you may return the item(s) for exchange or credit card refund within thirty days of receipt to the address below.

The Studio Museum in Harlem

Store Returns

310 Lenox Avenue, Floor 3

New York, NY 10027

Masks, earrings, and items marked “Final Sale” are not eligible for returns. Unfortunately, we are unable to reimburse shipping charges for returned items unless items were damaged or imperfect upon receipt.

We offer a guest checkout if you do not want to register an account. However, we will still require some information from you to process your order.

We do not provide gift-wrapping services at this time.

We make every effort to ensure the accuracy of the information we present on our site. We may update, correct, or clarify descriptive or typographical errors from time to time. Photographs may have been enlarged or enhanced to show details.

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