FAQs

You can reach us at store@studiomuseum.org.

Our hours are Monday to Friday, 9 am to 6 pm, and we will answer your email as soon as we can.

All Studio Museum members receive a 15% discount on all products. A few exclusions may apply.

To use your discount, enter your member discount code in the promo code field during checkout. If you have any issues, please contact Membership at membership@studiomuseum.org.

If your order hasn't been shipped, we will be able to change or cancel your order. Please contact us at store@studiomuseum.org as soon as you can. 

We want you to love your Studio Store purchase. If, for some reason, you are not completely satisfied, you may return the item(s) for exchange or credit card refund within thirty days of receipt to the address below.

The Studio Museum in Harlem
ATTN: Studio Store
128 West 126th Street, 5th Floor
New York, NY 10027

Masks, earrings, exhibition catalogues, and items marked “Final Sale” are not eligible for returns. Unfortunately, we are unable to reimburse shipping charges for returned items unless items were damaged or imperfect upon receipt.

Shipping to NYC?Order before 12/20 to ensure holiday arrival.

Shippping to outside of NYC? Order before 12/18 to ensure holiday arrival.

Yes, all customers can choose international shipping at checkout. Please note that prices will vary based on destination. The recipient is responsible for all applicable customs, duties, tariffs, taxes, or Value Added Tax (VAT). We declare actual value of the merchandise for all orders.

We accept American Express, Apple Pay, Google Pay, Visa, MasterCard, Discover Card, and Shop Pay.